All of our products carry a minimum 90-day warranty. Generally our warranties range from 1 to 3 years for standard CCTV products and accessories. We also honor manufacturer warranties on all third-party products. Warranty coverage is measured from the date of purchase.
Your product warranty covers any product malfunctions or product defects that prevent your product from working properly.
The warranty does not cover any product that is modified from its original factory condition, any damages incurred during shipment, any damage caused by acts of nature, any damage due to vandalism, or any damages due to the improper installation of the product. (This includes not following instructions, installing your own hard drive in a DVR, cutting cables, cutting connectors off of a camera, or any modifications to your camera.)
If you experience an issue with your product, we provide unlimited technical support, free of charge – and manage all returns and exchanges directly, minimizing unnecessary down-time.
We honor manufacturer warranties for all third-party products. If you experience an issue with your third-party product, we provide direct technical support, free of charge. Simply call our technical support team with your questions, and we’ll be happy to help you.
For details on a specific third-party manufacturer’s warranty, please refer to the following:
Call your sales consultant or call our Technical Support department at 877-797-7377. Our knowledgeable consultants are available to assist you Monday through Friday, from 7:00 a.m. to 7:00 p.m. CST.
Security Cameras Direct
ATTN: RMA#_____
11000 N Mopac Expressway, Building 300
Austin, TX 78759
AFTER the first 30 days of purchase: You are responsible for paying return shipping fees. We will cover all shipping fees for products shipped back to you.
WITHIN the first 30 days of purchase: In the event of a manufacturing defect, we will cover all shipping charges to and from your location. Our Tech Support department will issue shipping labels upon request.
AnRMA(Returned Merchandise Authorization) number is required any time you ship a product back to us (e.g. credit, warranty, repair, etc).
RMA numbers allow us to quickly identify any returned product, ensure that we get it to the right location, and allow us to more efficiently reference the returned item(s) to your order. Failure to obtain and clearly display your RMA number can cause major delays in our product resolution process.
If your product is under warranty, you will receive a replacement unit of that product – or of comparable product to your original purchase.
Depending on availability of inventory, replacement products may either be new or refurbished.
If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product – either for store credit towards the purchase of another product, or for credit back in the amount of the original purchase price of the product. Shipping and handling charges are not refundable. In-store credits expire within one year of issuance.
Important notes: